Customer information

Return & refund policy

Last updated: 16 September 2026

For food safety and hygiene, opened edible-oil packs and opened incense or dhoop packs cannot be returned because of a change of mind.

Eligible issues

Please contact us within 48 hours of delivery if you received the wrong item, an item is missing, the seal was broken on arrival or the product was damaged in transit. Keep the original packaging and share your order number with clear photographs or an unpacking video.

Review and resolution

We will review the evidence and may request additional information. When a claim is accepted, we may offer a replacement, store credit or refund depending on stock and the nature of the issue.

Refund timing

Approved refunds are sent to the original payment method. Banks and payment providers may require additional time to show the credit.

Cancellations

Contact us as soon as possible to request cancellation. An order cannot normally be cancelled after it has been packed or dispatched.

Contact

Call or WhatsApp +91 98928 67673 with your order number.